Current Protocol Changes due to COVID-19
As cases in our community continue to rise, We will continue to restrict client access to our facility until further notice, offering only curbside appointment service or drop-off service.
We continue to require that any clients who are exhibiting symptoms such as fever, cough, shortness of breath, or breathing difficulties refrain from coming to the facility and have a family member or friend bring their pet or reschedule the appointment entirely.
Our staff members will continue to be minimizing direct human-to-human contact while following all CDC recommended hygiene practices. As always, we appreciate your patience and kindness as we all adjust to the constantly changing situation.
Our staff will be wearing masks during all client interactions to ensure your safety. Access to our facility is allowed only when deemed urgent and by approval of Dr. Ulmanis or management. Any client who is welcomed into our facility will be required to wear a mask.
CURBSIDE APPOINTMENT and MEDICATION PICKUP PROTOCOLS
When you arrive for your appointment, or to pick up medication or food, please remain in your vehicle and call our office to check in with our staff.
If you are just here to pick up supplies, we will take payment via phone and deliver your items to our outdoor drop box for you to pickup.
If you have arrived for a scheduled appointment, you will be asked to fill out the appropriate paperwork via your smartphone. All relevant client/patient forms are available online. We will then have you wait in your vehicle and a staff member will come to get your pet for their services. We will communicate with you via phone about our exam findings and recommendations and complete your pet's care. Payment will be taken, via phone if necessary, and your pet and any needed medications will be returned to you at your vehicle.
If your pet is experiencing a life-threatening EMERGENCY (hit by a car, seizures, bleeding, non-responsive, difficulty breathing, etc), please bypass these protocols and come directly into the office for immediate care. If our lobby door is locked, please knock and announce that you have an emergency situation, or call and immediately identify that you have an emergency situation and need immediate help..